Claims Managers
Meet the managers who run the claims teams that assist you and our broker’s clients.
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“I began my career at Alps in the motor claims department whilst also completing my legal studies. In 2010 I qualified as a solicitor and in 2014 I helped to launch ALPS legal practice, becoming one of the first ABS’s and youngers managers to be authorised by the SRA. I am primarily responsible for overseeing our motor claims service from FNOL to litigation but I also have good knowledge and experience of our wider group products and services.”
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“As Legal Claims Manager, I use my expertise in road traffic litigation to help lead Alps’ legal claims service. I have worked in law firms dealing with road traffic litigation since 2009. When I joined Alps as a fee earner in 2015 I was dealing mainly with injury claims.
The litigation we deal with has evolved over recent years due to layers of industry reforms. I now deal with the likes of Personal Injury, commercial cases and more.”
The litigation we deal with has evolved over recent years due to layers of industry reforms. I now deal with the likes of Personal Injury, commercial cases and more.”
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“With nearly two decades of dedicated service, I bring a wealth of experience and a unique journey to my career at Alps. Having transitioned from a background as a skilled butcher, I have evolved through various roles within the company, showcasing adaptability and commitment.
My diverse roles at Alps have included serving as a claims handler, managing the inhouse hire fleet and building an inhouse repair network, a responsibility that, although no longer active, contributed significantly to my skill set. Presently, I hold the position of Claims Team Manager, where I lead a dynamic team overseeing existing claims.”
My diverse roles at Alps have included serving as a claims handler, managing the inhouse hire fleet and building an inhouse repair network, a responsibility that, although no longer active, contributed significantly to my skill set. Presently, I hold the position of Claims Team Manager, where I lead a dynamic team overseeing existing claims.”
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“I first joined Alps in 2015 as a claims handler. After a brief period at another firm, I returned to Alps in 2022 and was promoted to New Claims Manager in 2023.
In my role, I oversee the initial steps of all road traffic claims that come into the business and manage the induction process for new starters. I take pride in ensuring that new team members feel welcomed and supported from day one.”
In my role, I oversee the initial steps of all road traffic claims that come into the business and manage the induction process for new starters. I take pride in ensuring that new team members feel welcomed and supported from day one.”
Legal Team
Meet our legal team who will help you resolve your claims.
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Lucy KnightSenior Litigation Executive
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Kara NewtonLitigation Executive
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Jonathan CopleyLitigation Executive
Claims Team
Meet the team that handles your claims, from start to finish.
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Hayley GoddardClaims Handler
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Matt DaishClaims Handler
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Sophie HulseClaims Handler
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Rebecca RoseminClaims Handler
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Chloe HardingClaims Handler
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Cally JepsonClaims Handler
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Marissa ClarkeTrainee Claims Handler